Shipping, Refund, and Returns Policy
Shipping Details
Check the "Additional Information" tab on the product listings for product type details.
| Product Type | Processing Time | Shipping Time | Shipping Cost | Notes |
|---|---|---|---|---|
| Digital Downloads | N/A - instant delivery | N/A - instant delivery | N/A - instant delivery | Planning Spreadsheets and Custom Printable products are instant digital downloads. These items are not shipped. If you purchase this kind of product, you are buying the spreadsheet or template in its digitally editable form. |
| Print on Demand | Between 1 - 7 business days | Varies - check the Additional Information tab for the specific product. Typically between 2-5 business days (US only). | Flat rate depending on product; free shipping with any purchase of $50+ | These items are designed by Gold Standard Weddings and manufactured & shipped by our printing partners. This typically includes t-shirts, sweatshirts, and wine tumblers. |
Return & Refund Details
Check the "Additional Information" tab on the product listings for product type details.
| Product Type | Cancellation Terms | Returns & Refund Terms | Notes |
|---|---|---|---|
| Digital Downloads | Products cannot be cancelled due to their immediate delivery. | Not eligible for returns or refunds. | While we can't offer cancellations, returns, or refunds, we want to ensure you are happy with your order. Please contact us for assistance by using the form below or replying to your purchase e-mail. |
| Print on Demand | You may cancel or update your order up to one-hour after submission. After an hour, it is automatically sent for processing and cannot be changed. | Since these products are made to order, they cannot be returned. While we trust our printing partners and their quality control, sometimes misprints can get through the cracks. Since we are not able to personally inspect each product prior to shipping, if there is a quality issue, please send us a message with a photo of the issue attached so that we can help you through the process of receiving a re-print or a refund. | N/A |
Need Help?
If you have questions about any of the items you have purchased, we are more than happy to assist! We want you to get the most out of anything you purchase. Please fill out the contact form below if you have any order issues.